Coronavirus (COVID-19) - service update and advice

We want to reassure you that we’re doing everything we can to keep our essential services running as smoothly as possible. We’re following the Public Health England and NHS advice which you can find on the NHS website: We’ve also made plans and carried out tests to see how we’ll continue to deliver our services throughout the coronavirus outbreak. We are keeping these under review on a daily basis.

As the outbreak of coronavirus has escalated in the UK, we've had to put some measures in place to help minimise the risk of further spread and keep you and our staff safe. We continue to follow Government instructions, guidance and advice. As a result, we’ve closed our offices for anyone to visit and we are limiting non-essential face-to-face meetings. We’ve also stopped non-emergency repairs until further notice and will focus our resources on delivering emergency repairs. Please read the service update below for the latest information regarding our service delivery.

More on our response to coronavirus